These terms and conditions set out the basis on which Man With Van Chiswick provides removal, transport, loading, unloading, and related moving services to residential and commercial customers. By making a booking, confirming an estimate, or allowing our team to begin work, the customer agrees to these terms. They are designed to create a fair and transparent arrangement for both parties and to explain the standards that apply throughout the booking, performance, and completion of the service.

In these terms, “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refers to the person or business requesting the service. These terms apply to all quotations, bookings, and work carried out by our man and van Chiswick service unless we agree otherwise in writing. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply in full.

We may update these terms from time to time to reflect changes in our operations, legal obligations, or pricing structures. The version in force at the time of booking will normally apply to your service unless a later change is required by law. Please read these terms carefully before confirming any booking, as they explain your obligations as well as ours.

Booking Process

Bookings may be made by providing the details needed for us to assess the work, including the collection and delivery points, property access information, a description of items, preferred dates and times, and any special requirements such as heavy lifting, disassembly, or packing support. A quotation may be based on the information supplied by you, and if that information changes materially, the price or schedule may need to be revised. Our Chiswick van service is subject to availability, vehicle capacity, and the suitability of access at both locations.

A booking is only confirmed once we have accepted the request and, where applicable, received any required deposit or written confirmation. Until confirmation is issued, any quoted time or date remains subject to change. You are responsible for ensuring that the details supplied are accurate and complete. If items are larger, heavier, more fragile, or more numerous than described, we reserve the right to amend the booking, assign additional staff, or decline to proceed where the work would be unsafe or impractical.

Customers must ensure that permits, parking arrangements, building access permissions, and any necessary site approvals are in place before the service begins. Where parking restrictions, congestion, or loading limitations apply, delays or additional costs may arise if these arrangements are not secured in advance. We may refuse to start or continue the job if access conditions are materially different from what was agreed and no safe alternative is available.

Payments and Pricing

Prices are normally based on the agreed quotation, hourly rate, fixed fee, or a combination of these depending on the nature of the job. Unless stated otherwise, all charges are exclusive of any additional fees that arise because of waiting time, extra labour, congestion, parking penalties, difficult access, or changes to the scope of work requested after booking. Where a quotation is estimated from information supplied by you, the final charge may vary if the actual service differs from that description.

Payment terms will be confirmed at the time of booking or on the invoice. In many cases, payment is due immediately on completion of the service unless a different arrangement has been agreed in writing in advance. We may request a deposit to secure a date, and such deposits may be non-refundable except where we cancel the service or where the law requires otherwise. Accepting our Chiswick removals van service means you agree to pay all properly incurred charges in accordance with the agreed terms.

Any overdue amounts may be subject to late payment charges, reasonable administrative fees, and recovery costs where permitted by law. If a payment is declined, reversed, or disputed without a valid reason, we may suspend further work or withhold delivery of goods until the matter is resolved. Title to any goods remains with the customer at all times, but we are entitled to retain goods only to the extent permitted by law and only in relation to unpaid charges where such a right exists.

Cancellations, Changes, and Waiting Time

Customers may cancel or reschedule a booking by giving notice as early as possible. The amount refundable, if any, will depend on the timing of the cancellation, whether staff or vehicles have already been allocated, and whether costs have already been incurred on your behalf. If cancellation occurs at short notice, a cancellation fee may apply to cover lost time and preparation. Any refundable amount will be calculated after deducting non-recoverable costs that we have reasonably incurred.

If you need to change the booking, such as altering the date, time, volume of items, or service type, we will try to accommodate the request where possible. However, changes are subject to availability and may affect the price. Where we arrive at the agreed time and cannot begin because the property is inaccessible, keys are unavailable, no authorised person is present, or the customer is not ready to proceed, waiting time charges may apply. If the delay is excessive, we may treat the booking as cancelled by you.

We may cancel or postpone the service if there are safety concerns, severe weather, vehicle breakdown, staff illness, road closures, or any event outside our reasonable control that prevents us from performing the work safely or on time. In such cases, we will use reasonable efforts to rearrange the service at a later date. Our liability for cancellation due to events beyond our control is limited to refunding any prepaid amount for the unperformed part of the service, where appropriate.

Service Standards and Customer Responsibilities

We will carry out the service with reasonable care and skill, using appropriately trained personnel and suitable equipment for the agreed task. The customer must ensure that items are ready to move, clearly identified where necessary, and free from concealed hazards. Any special handling requirements, such as fragile goods, antique items, or appliances requiring isolation, should be disclosed in advance. A man with a van in Chiswick is not obliged to handle items that are dangerous, improperly packed, unlawfully owned, or likely to cause injury or damage.

You are responsible for securing valuables, personal documents, cash, jewellery, data storage devices, and any other irreplaceable items unless we have expressly agreed in writing to handle them. Where we assist with packing or wrapping, this is done as a practical service and not as a guarantee against every risk of breakage or loss. Please ensure that drawers are emptied, fragile contents are removed where necessary, and furniture is prepared in a manner suitable for transit.

If dismantling or reassembly is requested, we will act with reasonable skill, but we cannot guarantee that every item will be capable of being reassembled exactly as before, especially where items are old, worn, poorly manufactured, or previously assembled without standard fittings. We may refuse to dismantle or move items that could be damaged by such work. Customers should notify us of any low ceilings, narrow staircases, lifts, restricted hallways, or other access limitations before the service begins.

Waste Regulations and Prohibited Items

Where a booking includes disposal, clearance, or removal of unwanted items, the customer agrees to comply with all applicable waste laws and regulations. We will only transport, handle, or dispose of waste in accordance with relevant legal requirements and at authorised facilities where applicable. Customers must not request the removal of hazardous waste unless this has been expressly agreed and can lawfully be carried out by us. This includes, without limitation, asbestos, chemicals, paint in unsafe quantities, clinical waste, pressurised containers, gas cylinders, and other controlled materials.

The customer remains responsible for ensuring that waste is accurately described and that any duty of care obligations are met. If items are presented as waste but are later found to contain prohibited materials, we may refuse to transport them, charge for wasted attendance, or require the customer to arrange lawful disposal. Our van moving service Chiswick is not intended to facilitate illegal dumping, fly-tipping, or the abandonment of waste on any premises or public land.

Where we remove items for disposal, we may separate recyclable materials and deliver them to appropriate facilities in line with our operational procedures and the law. The customer acknowledges that once waste is transferred to us for lawful disposal, we may use subcontracted or licensed disposal routes where appropriate. We are not responsible for pre-existing contamination, hidden substances, or inaccuracies in the information provided by the customer regarding the nature of the waste.

Liability and Limitations

We will take reasonable care of your property while it is in our possession, but you accept that moving and transport services carry inherent risks, especially where access is tight, items are fragile, or conditions are outside our control. We are not liable for loss or damage caused by defective packaging, inherent weakness in the item, unavoidable movement during transit, or instructions given by the customer against our advice. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

Subject to the foregoing, our liability for loss or damage to goods, property, or premises will be limited to the lower of the value of the affected item or the amount of our charges for the relevant booking, unless a higher level of cover has been expressly agreed in writing. We are not responsible for indirect or consequential losses such as loss of profit, loss of business, missed appointments, or emotional distress. Customers are encouraged to arrange insurance if the value of the goods or the importance of the move justifies additional protection.

If damage or loss is alleged, you must notify us as soon as reasonably possible and in any event within a reasonable time after delivery or completion of the service. We may ask for photographs, proof of ownership, proof of value, and an opportunity to inspect the item or site before any claim is assessed. Failure to permit reasonable inspection may affect the outcome of a claim. Any claim will be considered fairly and in accordance with these terms and applicable law.

Delays, Access, and Force Majeure

Delivery times are estimates only unless we have expressly guaranteed a time in writing. Traffic conditions, road restrictions, customer delay, parking difficulties, or loading delays may affect arrival and completion times. We will make reasonable efforts to keep you informed if timings change, but we are not responsible for delays caused by matters beyond our reasonable control. If a delay is caused by the customer, additional labour or waiting charges may be applied in line with the booking terms.

We are not liable for failure to perform any obligation if that failure is caused by an event beyond our reasonable control, including but not limited to extreme weather, fire, flood, industrial action, public transport disruption, accidents, government restrictions, epidemic or pandemic restrictions, or major infrastructure failures. In such cases, our obligations will be suspended for the duration of the event, and we may seek to reschedule the service when it is reasonably practicable to do so.

Any time-based service, including a man and van service Chiswick, depends on the customer being ready at the agreed start time. If delays significantly affect the schedule, we may need to reassign resources or alter the order of jobs. Where possible, we will work with you to minimise disruption, but this does not create a right to compensation for inconvenience unless required by law.

Complaints, Data, and General Provisions

If you have a complaint about the service, you should raise it promptly so that we have a chance to review the matter and, where appropriate, investigate the issue. We may request supporting information and may seek to resolve matters by repair, replacement, partial refund, or another reasonable remedy where legally appropriate. Our aim is to deal with concerns in a fair and proportionate way while maintaining accurate records of the work completed.

We will handle personal data in accordance with applicable data protection law and only to the extent necessary to manage your booking, process payment, handle lawful records, and communicate about the service. We will not use your personal data for unrelated purposes unless we have a lawful basis to do so. Any information supplied to us should be accurate and up to date, and you should notify us if there is any material change relevant to the booking or invoice.

These terms constitute the entire agreement between the parties in relation to the service, unless amended in writing by both parties. No person other than the customer and us shall have any rights under these terms. If we choose not to enforce a provision on one occasion, that does not mean we waive the right to enforce it later. Headings are for convenience only and do not affect interpretation.

Governing Law

These terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the law of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where a different forum is required by applicable consumer law. If any dispute cannot be resolved informally, it may be referred to the appropriate legal process in the ordinary course.

By confirming a booking with Man With Van Chiswick, you acknowledge that you have read, understood, and agreed to these terms and conditions. The customer is responsible for checking that the service booked matches their needs and that all relevant information has been supplied before the booking is confirmed. These terms are intended to support a reliable, lawful, and professional service relationship.

For clarity, these terms apply equally to domestic and business customers unless a different arrangement is expressly agreed. They are intended to be interpreted reasonably and in line with the nature of a local moving and transport service. If any statement in these terms conflicts with mandatory legal rights, those rights will remain unaffected. Thank you for choosing our service under these conditions.